CANCELLATION AND REFUND POLICY

Last Updated: October 12, 2026

Entity Name: NKG ONLINE OPC PVT LTD

Website: https://nkgonline.com

This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations, returns, and refunds for products and/or services purchased through NKG ONLINE OPC PVT LTD ("Company," "we," "us," or "our") via our website nkgonline.com.

By making a purchase on nkgonline.com, you agree to the terms outlined in this policy.

1. Strictly No-Refund Policy

Except as explicitly set forth in Section 2 below, all sales, purchases, and payments made to NKG ONLINE OPC PVT LTD are final, non-refundable, and non-cancellable.

Once a transaction or payment is processed via our payment gateway (Stripe), we do not offer refunds, partial refunds, or store credits for any reason, including but not limited to:

• Change of mind or customer error.

• Accidental purchases.

• Incompatibility or dissatisfaction with the purchased product/service once delivered or accessed.

• Lack of usage or failure to use the product/service.

2. Rare Exceptional Cases

Refunds are issued at the sole and absolute discretion of NKG ONLINE OPC PVT LTD under extremely rare and specific circumstances.

A refund or replacement may only be considered under the following extraordinary conditions:

• Duplicate Payment: In the event of a technical glitch where you were charged multiple times for the exact same transaction/order via Stripe.

• Non-Delivery: In the rare event that we fail to deliver the purchased digital product, access, or service within the stipulated delivery timeframe due to an error entirely attributable to us, and where technical resolution is not possible.

Note: Any refund claim based on exceptional circumstances must be submitted in writing within forty-eight (48) hours of the initial transaction timestamp. Claims received after 48 hours will not be reviewed.

3. Cancellation Policy

• Order Cancellation: Requests for order cancellation must be submitted immediately after purchase. Once an order or service has begun processing, fulfilled, or accessed, cancellation is strictly not permitted.

• Recurring Services / Subscriptions (if applicable): If you subscribe to a recurring billing service, you may cancel your subscription at any time to prevent future billing cycles. Canceling a subscription prevents future recurring charges but does not grant a retroactive refund for any current or past billing periods. Access will remain active through the end of the paid billing period.

4. How to Request an Exceptional Review

If you believe your situation qualifies under our rare exception criteria (Section 2), please submit a formal request with the following steps:

1. Send an email to [Insert Support Email, e.g., support@nkgonline.com].

2. Subject Line: "Refund Request - [Order/Transaction ID]".

3. Provide your full name, email address used for purchase, Stripe transaction ID, and clear proof or evidence supporting your exceptional claim (e.g., duplicate billing receipts).

Our billing team will evaluate your request within 5 to 7 business days. Submitting a request does not guarantee approval.

5. Refund Processing (If Approved)

If your refund request is reviewed and approved by management under Section 2:

• The refund will be credited back exclusively to the original payment method (card or bank account) used through our payment gateway, Stripe.

• Refunds typically take 5 to 10 business days to appear on your bank statement after processing, depending on your card issuer or banking institution.

• Any third-party transaction, gateway, or processing fees incurred during the transaction may be deducted from the refunded amount where permitted by law.

6. Chargebacks and Unauthorized Disputes

We encourage customers to contact us directly to resolve any billing inquiries or errors. Fraudulent or unjustified chargebacks filed through your bank or payment issuer without contacting us first will result in immediate termination of your account, revocation of all service access, and reporting to merchant security registries where appropriate.

7. Contact Us

For any questions or clarification regarding this Cancellation and Refund Policy, please reach out to us at:

• Legal Entity Name: NKG ONLINE OPC PVT LTD

• Website: https://nkgonline.com

• Customer Support Email: nkgonline@gmail.com